Student Support
SCEI-HE understands that student experiences are as equally important as education outcomes, and more often than not, the student’s personal experience and academic performance are interdependent. We provide our students with a comprehensive range of support services and facilities in order to ensure that student well being is at its highest possible level.
Student support and student welfare are specifically supported by SCEI HE’s Student Welfare Coordinator and Support Officers.
Description of Student Support Services
Student Administration
The Student Administration Team are your one stop shop for:
- Enrolments
- Credit and RPL applications
- Questions relating to your course
- Printing academic transcripts
- Putting you in contact with your teaching department, IT support
- Library services
- Updating your personal details
- Public Transport Victoria Concession Card Applications
- Printing enrolment confirmation information
- Campus information
- Where to find timetable information
- Information relating to where to find SCEI-HE policies and procedures
The Student Administration team can be found at:
SCEI-HE Melbourne Campus
41 Boundary Road
8.30am – 4.30pm (Mon – Thu)
8.30am – 4:00pm (Fri)
Disability Services
We respect and respond to those with learning difficulties, disabilities and/or impairments and will offer them the same rights and opportunities as other students who do not have special needs. This will include the opportunity to perform and complete assessments by reasonable adjustments. This may include modifying the learning environment or making changes to the teaching methods.
You will need to advise SCEI-HE in advance and provide documentation of any disabilities that may affect your progress prior to commencement of your course.
You will work with our Academic Support Coordinator who will work with lecturers and identify the best ways to support you whilst you are a student at SCEI-HE.
Lecturers are required to make reasonable adjustments to teaching arrangements, assessment and/or materials and access to assist these students with their learning.
Contact the Academic Support Coordinator for information about the disability services we can provide you:
SCEI-HE Melbourne Campus
41 Boundary Road
8.30am – 4.30pm (Mon – Thu)
8.30am – 4:00pm (Fri)
Language and Academic Services
SCEI-HE is committed to ensuring equity in education by helping students who have specific learning difficulties and/or disabilities gain their qualification. SCEI-HE assists students in acquiring the knowledge, skills and understandings which will enable them to engage fully and succeed in their studies.
Specialised learning supports include developing your English Language and your academic skills. We believe in your success and helping you fulfil your potential. You may want to come along and join.
There is a range of support:
- Individual academic support sessions
- Weekly support sessions and workshops
- English tutoring classes
Moodle assignment resources:
- Academic Integrity
- Report writing
- Referencing
- Library database usability
- Time Management
The Academic Study Coordinator works with Academics in class to support your learning and can be contacted at:
SCEI-HE Melbourne Campus
41 Boundary Road
8.30am – 4.30pm (Mon – Thu)
8.30am – 4:00pm (Fri)
SCEI-HE provides all students with access to:
- Personal counselling
- Student welfare
- Student legal services
- Academic progress
- eCounselling
- Official Student Association and special interest student groups
- Student welfare
- Student legal services
- Academic progress
- Campus information
- eCounselling
- Official Student Association and special interest student groups
- Disability services
- Aboriginal and Torres Strait Islander support groups and services
- Chaplain services
- Muslim prayer rooms and multi-faith spaces
- Living and studying in Australia information seminars
- Mature age student support groups
- Student advocacy
- Student-life and money management information seminars
- English language and academic writing workshops
- Cross-cultural awareness information seminars
- Time management and study habit workshops
Need further assistance?
Accommodation
Student accommodation across Australia’s capital cities is plentiful. International students generally may be able to organise accommodation through their agents. Specific agencies within city areas do cater for student accommodation, which includes Backpackers, Hotels, Hostels, Units and shared housing. The following link hosted by our partner organization provides more information about accommodation in Australia :
https://www.scei.edu.au/students/accommodation-living/
Discrimination, harassment and bullying
At SCEI-HE, we are committed to providing a safe, inclusive, and respectful environment for all students. Discrimination, harassment, and bullying are not tolerated, and support is available for those affected.
- Discrimination occurs when someone is treated unfairly based on race, gender, sexuality, disability, or other personal characteristics.
- Harassment includes unwelcome behavior such as inappropriate comments, gestures, or physical contact that make a person feel unsafe.
- Bullying involves repeated intimidation, threats, or exclusion, whether in person or online.
If you experience or witness any of these behaviors, confidential support is available. Our Student Counsellor can provide guidance, and incidents can be reported to the Student Support Team.
For additional assistance, you can also contact:
- 1800RESPECT (24/7 national support) – 1800 737 732
- Centre Against Sexual Assault (CASA House) – (03) 9635 3610
- Victoria Police (Sexual Offences Unit) – 000 (emergency)
- Lifeline Australia (Crisis Support) – 13 11 14
Your safety and well-being are our priority. All discussions remain confidential unless intervention is required for serious safety concerns. If you need help, please reach out.
Counselling
SCEI-HE is committed to supporting the wellbeing of our students. You can access our free and confidential counselling service whenever you need. Our counsellor is experienced in supporting people with a variety of issues.
We all have to work through our problems at various stages in our lives. Talking to someone can help you overcome or better deal with your issue so you can get on with enjoying life and your studies again.
When should I see a counsellor?
Whenever you decide that you are ready. It is your decision to share your personal challenges to a trained professional. The first session can be just about getting to know the counsellor’s work and setting up a goal on what you would like to work on.
Some appointments can be a one-off, and the counsellor would ask the student if they would like a follow-up session to check on progress.
Sometimes problems creep up and it’s difficult to know what to do. You may find it difficult to talk to your friends or family about it. In these situations, talking to a counsellor is highly beneficial. If you’re beginning to feel stuck, uncertain, worried, or have any other personal issue you want to discuss with an impartial and supportive professional, you can make a free appointment to see our counsellors.
Personal Issues
Our counsellor can help with personal issues such as study stress, family and relationship problems, domestic violence, grief & loss, feeling homesick, loneliness, advice about making an important decision and much more.
Careers and job search support
While you are still a student with us, our counsellor can provide additional support for your mental health as you plan and apply for job vacancies. We can help validate the stress you may be experiencing and provide you with support in managing your anxiety or response to the interview or application outcome.
Multi-faith Prayer Rooms
SCEI-HE offers a quiet room at its campuses for students to use.
Getting Help and Support
You can seek support and assistance throughout the student complaints process from the following sources :
- Teaching staff can provide information about the Student Complaints and Appeals Policy & associated Procedure
- Student Services can give you information and advice about the complaints process
- Counsellors and Academic Support can give you information and advice about the complaints process, offer can offer confidential emotional support (our counsellors do not provide legal advice)
A Support Person can accompany you to any meetings (however, this person does not act as an advocate). This can be a friend or a family member.
Maintaining Confidentiality
- All parties are entitled to confidentiality in a complaints process, and it is important that you do not publicly name the person you have lodged a complaint against.
- Please consult the information in our Student Complaints and Appeals Policy and the associated Student Complaints and Appeals Procedure (see also roles and responsibilities of a Student Complainant, as outlined in Appendix C of the procedure).
You can access our policies and procedure here : Policies and Procedures
External Agencies
| Issue | External |
|---|---|
| Complaints about harassment or discrimination | Victorian Equal Opportunity and Human Rights Commission Level 3, 204 Lygon Street, Carlton 3053 complaints@veohrc.vic.gov.au 1300 891 848 Human Rights and Equal Opportunity Commission HREOC (Federal) newcomplaints@humanrights.gov.au 1300 656 419 |
| Complaints about internal policies or procedures | National Student Ombudsman Adelaide – Level 11, 25 Grenfell Street 1300 395 775 |
| Complaints about the quality of a higher education course | Complaints Officer TEQSA complaints@teqsa.gov.au1300 739 585 |
| Complaints in relation to Student HELP Loans for Higher Education students | 1800 020 108 Student HELP Loan Enquiry Form |
Four key steps in complaints resolution
The four key steps SCEI-HE uses to address Student Complaints, Grievance and Appeals are as follows:
1. Local-level resolution– Wherever appropriate and applicable, student complaints should be addressed locally through:
- The department, or service area of SCEI-HE; or
- Your international agent
Note: SCEI-HE acknowledges that there may be instances where this step is not appropriate or applicable, for example, if a student does not feel comfortable doing so.
2. Written Complaint – If resolution at a local level cannot be achieved or is not appropriate or applicable, you may lodge a Complaint.
- Lodge a complaint using the HEFOR12 Complaint Form and send to student.support@scei-he.edu.au
- You will hear from a relevant staff member within 10 working days.
Note: If a complaint is submitted anonymously, it will impact SCEI-HE’s ability to seek further information and to progress the complaint.
3. Request an Internal Appeal– If after the complaint has been investigated and you are not satisfied with the process or outcome of the decision, you can request an internal review of the decision by a senior staff member.
- Send an email to student.support@scei-he.edu.au within 10 working days of the date of the decision along with the HEFOR68 Appeal form.
4. Request an External Appeal – If you are not satisfied with the process or outcome of the internal appeal, you can request an external appeal by an independent body – The Overseas Students Ombudsman International student complaints | Commonwealth Ombudsman
- Once an external appeal is lodged, send an email to student.support@scei-he.edu.au with reference or case number within 10 working days of the date of the internal appeal decision.
Information about Lodging a Complaint
If you have a complaint, please try to address your issue through our internal processes, outlined in the following documents on the Policies and Procedures page (under Student Support) :
- HEPP03 Student Complaint and Grievance Policy and Procedure
- Student Complaints and Appeals Procedure
Note: If you have a complaint that involves sexual harassment or complaints involving equal opportunity issues (including harassment and bullying) please refer to our Student Equal Opportunity, Discrimination and Harassment Policy. You can access our policies here : Policies and Procedures.
Placement Requirements & Handbook
The placement handbook is an essential resource for students, identifying what to expect and how to conduct themselves whilst on placement. The document which also outlines the student’s preparation requirements prior to attending placement is downloadable below.
Placement Contracts
For external placement organisations wishing to facilitate SCEI-HE students for placement, please contact the placement coordinator via the email address below.
BECE Placements
bece.placements@scei-he.edu.au
Placement Requirements & Handbook
The placement handbook is an essential resource for students, identifying what to expect and how to conduct themselves whilst on placement. The document which also outlines the student’s preparation requirements prior to attending placement is downloadable below.
Placement Contracts
For external placement organisations wishing to facilitate SCEI-HE students for placement, download, populate and return our placement contract.
BHCS Placements
bhcs.placements@scei-he.edu.au
Placement Requirements & Handbook
The placement handbook is an essential resource for students, identifying what to expect and how to conduct themselves whilst on placement. The document which also outlines the student’s preparation requirements prior to attending placement is downloadable below.
Placement Contracts
For external placement organisations wishing to facilitate SCEI-HE students for placement, download, populate and return our placement contract.
GDECE Placements
gdece.placements@scei-he.edu.au