Student Support

SCEI-HE understands that student experiences are as equally important as education outcomes, and more often than not, the student’s personal experience and academic performance are interdependent. We provide our students with a comprehensive range of support services and facilities in order to ensure that student well being is at its highest possible level.

We have a team in place to help you connect with others.  Explore our comprehensive range of services below :

Student Administration

We respect and respond to those with learning difficulties, disabilities and/or impairments and will offer them the same rights and opportunities as other students who do not have special needs. This will include the opportunity to perform and complete assessments by reasonable adjustments. This may include modifying the learning environment or making changes to the teaching methods.

The Student Administration Team are your one stop shop for :

The Student Administration team can be found at :

SCEI-HE Melbourne Campus
41 Boundary Road

 

Monday – Thurs
8.30am – 4.30pm

 

Friday
8.30am-4pm

 

Enrollments :
enrolmm@scei.edu.au

 

Course Administration :
student.support@scei-he.edu.au

Disability Services

We respect and respond to those with learning difficulties, disabilities and/or impairments and will offer them the same rights and opportunities as other students who do not have special needs. This will include the opportunity to perform and complete assessments by reasonable adjustments. This may include modifying the learning environment or making changes to the teaching methods.

 

You will need to advise SCEI-HE in advance and provide documentation of any disabilities that may affect your progress prior to commencement of your course.

 

You will work with our Academic Support Coordinator who will work with lecturers and identify the best ways to support you whilst you are a student at SCEI-HE.

 

Lecturers are required to make reasonable adjustments to teaching arrangements, assessment and/or materials and access to assist these students with their learning.

Contact the Academic Support Coordinator for information about the disability services we can provide you:

SCEI-HE Melbourne Campus
41 Boundary Road

Monday – Thurs
8.30am – 4.30pm

Email :
academic.support@scei-he.edu.au

English Language and Academic Study Support

SCEI-HE is committed to ensuring equity in education by helping students who have specific learning difficulties and/or disabilities gain their qualification. SCEI-HE assists students in acquiring the knowledge, skills and understandings which will enable them to engage fully and succeed in their studies.

 

Specialised learning supports include developing your English Language and your academic skills. We believe in your success and helping you fulfil your potential.

There is a range of support on campus or online :

Resources to help you write your assignments is available through Moodle :

The Academic Study Coordinator works with Academics in class to support your learning.

The Academic Support Coordinator can be contacted at :

SCEI-HE Melbourne Campus
41 Boundary Road

Monday – Thurs
8.30am – 4.30pm

Email :
academic.support@scei-he.edu.au

Accommodation

Student accommodation across Australia’s capital cities is plentiful. International students generally may be able to organise accommodation through their agents. Specific agencies within city areas do cater for student accommodation, which includes Backpackers, Hotels, Hostels, Units and shared housing.

 

The following link hosted by our partner organisation provides more information about accommodation in Australia :

Counselling

SCEI-HE is committed to supporting the wellbeing of our students. You can access our free and confidential counselling service whenever you need. Our counsellor is experienced in supporting people with a variety of issues.

 

We all have to work through our problems at various stages in our lives. Talking to someone can help you overcome or better deal with your issue so you can get on with enjoying life and your studies again.

 

When should I see a counsellor?

Whenever you decide that you are ready. It is your decision to share your personal challenges to a trained professional. The first session can be just about getting to know the counsellor’s work and setting up a goal on what you would like to work on.

 

Some appointments can be a one-off, and the counsellor would ask the student if they would like a follow-up session to check on progress.

 

Sometimes problems creep up and it’s difficult to know what to do. You may find it difficult to talk to your friends or family about it. In these situations, talking to a counsellor is highly beneficial. If you’re beginning to feel stuck, uncertain, worried, or have any other personal issue you want to discuss with an impartial and supportive professional, you can make a free appointment to see our counsellors.

Personal Issues

Our counsellor can help with personal issues such as study stress, family and relationship problems, domestic violence, grief & loss, feeling homesick, loneliness, advice about making an important decision and much more.

 

 

Careers and job search support

While you are still a student with us, our counsellor can provide additional support for your mental health as you plan and apply for job vacancies. We can help validate the stress you may be experiencing and provide you with support in managing your anxiety or response to the interview or application outcome.

Legal Advice

Our counsellor is able to support you on legal matters, and will refer you to further sources of legal aid if required.

How can I make an appointment?

Our counsellor is able to support you on legal matters, and will refer you to further sources of legal aid if required.

You can make an appointment by :

 

 

Email :

counsellor@scei-he.edu.au

 

 

Or

 

Calling the institute
03 9002 4110

 

Discrimination, harassment, and bullying

At SCEI-HE, we are committed to providing you with a safe and inclusive environment. We take incidents of discrimination, harassment and bullying very seriously. If you have been impacted by these issues, please get in touch and we’ll provide you with support and advice. Talk to our counsellor or a lecturer.

What you can do

Victorian Equal Opportunity and Human Rights Commission

The Victorian Equal Opportunity and Human Rights Commission offers free, impartial confidential information. They are located at Level 3, 204 Lygon Street, Carlton, VIC 3053.
You can also contact them using the details below :

Advice Line 
1300 292 153

 

TTY
300 289 621 

 

Email :
academic.support@scei-he.edu.au

 

Website :
www.humanrightscommission.vic.gov.au

Multifaith Prayer Rooms

SCEI-HE offers a quiet room at its campuses for students to use.

Multifaith Prayer Rooms

Make a successful transition to studying in Melbourne by attending our orientation programs. Get to know your campus better and make new friends.


Our Student Support and Academic teams organise orientation to introduce students to the SCEI-HE community. The Welcome to SECI-HE Orientation program give International students a chance to get accustomed to all the services and contacts available. It is compulsory for International students to attend the International Students Orientation and your Course Specific Orientation to help you get familiar with study and life at SCEI-HE.


Attending your orientation will help you get familiar with your campus, the services and support available to you during study and other important information you might need to know. If you arrived after your first class you will be required to attend a Late Orientation where you will be have a meet and greet with your lecturers and support team.

Financial Advice

If you are having problems with your financial matters, the Finance Manager will be also to assist you.

 

Contact :
finance@scei-he.edu.au

Information about Lodging a Complaint

If you have a complaint, please try to address your issue through our internal processes, outlined in the following documents on the Policies and Procedures page (under Student Support) :

Note: If you have a complaint that involves sexual harassment or complaints involving equal opportunity issues (including harassment and bullying) please refer to our Student Equal Opportunity, Discrimination and Harassment Policy.

You can access our policies here : Policies and Procedures.

Getting Help and Support

You can seek support and assistance throughout the student complaints process from the following sources :

 

  • Teaching staff can provide information about the Student Complaints and Appeals Policy & associated Procedure
  • Student Services can give you information and advice about the complaints process
  • Counsellors and Academic Support can give you information and advice about the complaints process, offer can offer confidential emotional support (our counsellors do not provide legal advice)

A Support Person can accompany you to any meetings (however, this person does not act as an advocate). This can be a friend or a family member.

Maintaining Confidentiality

  • All parties are entitled to confidentiality in a complaints process, and it is important that you do not publicly name the person you have lodged a complaint against.
  • Please consult the information in our Student Complaints and Appeals Policy and the associated Student Complaints and Appeals Procedure (see also roles and responsibilities of a Student Complainant, as outlined in Appendix C of the procedure).

You can access our policies and procedure here : Policies and Procedures

Make a Suggestion or Pay a Compliment

We want to hear from you, so if you have a suggestion or would like to pay us a compliment you can lodge your feedback here : student.support@scei-he.edu.au

Feedback and Complaints

Your feedback, comments and compliments are important – we listen to you, in order to improve the student experience for everyone.

What to do if you are unhappy with something at SCEI-HE

In many cases, issues and complaints can be resolved at an informal level. Talk to the person involved in the first instance. Often miscommunication and misunderstandings can be resolved early.

Four key steps in complaints resolution

The four key steps SCEI-HE uses to address Student Complaints, Grievance and Appeals are as follows :

1.Local-level resolution
Wherever appropriate and applicable, student complaints should be addressed locally through :

  • The department, or service area of SCEI-HE; or
  • Your international agent

    Note : SCEI-HE acknowledges that there may be instances where this step is not appropriate or applicable, for example, if a student does not feel comfortable doing so.

2. Written Complaint

If resolution at a local level cannot be achieved or is not appropriate or applicable, you may lodge a Complaint.

Note: If a complaint is submitted anonymously, it will impact Melbourne Polytechnic’s ability to seek further information and to progress the complaint.

3. Request an Internal Appeal
If, after the complaint has been investigated, you are unhappy with the process or outcome of the decision, you can request an internal review of the decision by a senior staff member.

  • Send an email to student.support@scei-he.edu.au within 10 working days of the date of the decision.

4. Request an External Review
If you are unhappy with the process or outcome of the internal appeal, you can request an external review of the decision by an independent body, appointed by the CE, and paid for by Melbourne Polytechnic.

  • Send an email to student.support@scei-he.edu.au within 10 working days of the date of the decision.

External Agencies

Issue
External Agency
Complaints about harassment or discrimination Victorian Equal Opportunity and Human Rights Commission

Level 3, 204 Lygon Street, Carlton 3053

complaints@veohrc.vic.gov.au 1300 891 848
Human Rights and Equal Opportunity Commission

HREOC (Federal) GPO Box 5218, Sydney 2001

newcomplaints@humanrights.gov.au 1300 656 419
Complaints about internal policies or procedures Ombudsman Victoria
Level 2, 570 Bourke Street Melbourne 3000

Ombudsman Victoria
online complaints form1800 806 314
Complaints about the quality of a higher education course Complaints Officer

TEQSA GPO Box 1672 Melbourne 3001

complaints@teqsa.gov.au1300 739 585
Complaints in relation to Student HELP Loans for Higher Education students 1800 020 108

Student HELP Loan Enquiry Form

Wireless Access

Getting connected on campus is easy with your login details. You will be provided with WIFI login details upon orientation

SCEI-HE SERVICE LEVEL AGREEMENT

SCEI-HE Service Level Agreement

As an adult learning environment, SCEI-HE is committed to providing a quality learning experience for students studying courses that are delivered either fully online or via blended learning.

 

These online service standards explains SCEI-HE’s commitment to our students in key areas.

Administrative Support

Technical Support

Student Support Services

Learning Materials

SCEI-HE ensures learning materials are presented in a variety of formats to optimise the learning experience, including :

SCEI-HE aims to meet Level AA success criteria of W3C Web Content Accessibility Guidelines (WCAG) 2.0 by ensuring that our online learning materials are presented in a manner that is percievable, operable, understandable and robust.

Student Support

SCEI-HE will provide the following support to students studying any aspect of their course online.

Course Coordinators/Lecturers

Learning management system (LMS) technology requirements

SCEI-HE uses a learning management system (LMS) known as Moodle for online course delivery. The minimum recommended information technology requirements to enable optimal access to Moodle is a device :

Web based content is available on hand held devices including mobile phones and tablets

 

Please note: Higher Education students must be able to access Moodle in order to submit assessments and access learning resources. 

Student Engagement

SCEI-HE provides an online learning experience that is engaging and interactive. As you progress through your course, ongoing feedback will be provided via : 

We will monitor your participation and ensure that you continue to progress through your course. We will check to see how your going within two weeks of your start date and contact you by email, or phone if it looks like you need some help.

Mode and Method of Assessment

Forms of assessment will vary per course, but may include a combination of the following :

Need further assistance?

Contact our student welfare team